Faq

After Booking

Where do you pick me up for my Return?

Where will the Benidorm Shuttle Pick me up for my Return?

You will get a Text message 48 – 24hs Before your return with your Pick up location & time, If you need help with this you cam use the live help button at the bottom of this page, 

How do I get my Benidorm Shuttle ticket?

How do I get my Benidorm Shuttle Ticket?

When you purchase your Benidorm Shuttle through our website, you’ll be sent a confirmation email in addition to your receipt.

You will also get a Text Message with you Booking Number in This is your “Mobile- Ticket” and all you need to get on the Benidorm shuttle Bus!

 

I HAVE MADE A BOOKING, HOW DO I KNOW WHAT TO DO ON ARRIVAL?

You will automatically receive a confirmation e-mail & Text once you have made a booking, this will give full instructions for your arrival along with departure shuttle transfers.

If for some reason you have not received the e mail (Check your e mail for spam) then please contact our Live Chat time or Support on 08000 588922.

How will i find our transfer shuttle at the airport?

Once you complete your booking, you will be issued a Email and instant text with your booking confirmation number from your Benidorm shuttle with full instructions on how to meet your driver and where he/she will be waiting for you.

If our flight is delayed, will the Benidorm shuttle be waiting for us?

Yes, flight arrival times are monitored.

If you have problems collecting your luggage or clearing immigrations, please call your Benidorm Shuttle or the Customer Care telephone number supplied on your e-mail confirmation of booking.

In respect of flight delays, diversions, missed connections when the Benidorm Shuttle service originates from the airport, the waiting policy is:

Flight Delays:
  • Shuttle or Shared ride: You will be offered transport on the next available shared service

Before Booking

What is an Benidorm Shuttle?

Good Question: What is a Benidorm Shuttle?

There are 2 basic kinds of shuttle service. Quick Shuttle and Multi-Stop. We are Multi-Stop only just now. From the airport, your pick-up time is based on your flight itinerary; not our schedule. And, you go from baggage claim to the Bus. For example, you are not put in a holding area to be put on a multiple stop line run. To the airport, your pick-up time is based on your flight departure time; not our schedule. Again no multiple stop line runs. Our Buses are big with lots of luggage space. We understand the stress of air travel and our reliability and advance reservations reduce that pressure.

 

Where does the Benidorm Shuttle service Drop?

The Benidorm Shuttle Service Drop to ANY location within Benidorm or Albir,

We will always drop you at your location or a Drop of Point very close to.

We will be extending our areas very fast. Please check the Full list of Drop off Points & Hotels. If you cant find what your looking for then just use the live chat to contact us,   

How do I find my Benidorm Shuttle Bus?

How do I Find my Benidorm Shuttle Bus?

Soon as you arrive at Alicante, You will walk into the Arrivals hall, You will see all the lifts & escalators in front of you, Please make your way to Lower level 2 that’s -2, 

You will see our Airport Desk, With our Name CostaBus & BenniShuttle.com, Staff will advise what bus you are to get on, & answer any questions you may have.

 

I can’t find my accommodation address in your list, do you go there?

Can’t find where we are staying in Benidorm..

We transfer to most properties within Benidorm & Albir, Including the Benidorm Camp sites.

It is possible that we have the hotel listed under a different name. To search by address, please check our full location list.

Where do I make a shuttle reservation?

The book now button above.

How To Book a Benidorm Shuttle Airport Transfer

1. Choose a route
Start typing pick-up and drop-off locations in the search form and choose it in the list. When you are done, click the «Find transfer» button to see the available options.
If you did not find your route, fill in our transfer price request form. Your request will be processed by our staff.

2. Choose Transfer type
Each transfer type is provided with the information about the number of passengers, luggage capacity and price. Children are counted as passengers. The price doesn’t depend on the number of passengers or date. Choose the necessary option and click the «Book transfer» button to proceed with the booking.

3. Specify your route details
Specify your flight number and hotel address. If you don’t know flight number, type departure city name. If you go from the airport, specify arrival time according to your ticket. If you go to the airport, take in consideration 3 hours before the flight departure and transfer duration.
Specify total number of passengers, including children. If you travel with children, book also child seats only if Private Transfer. If you need to book a round trip, specify the return date.
Type name for the nameplate, your contact email and mobile phone number. Your phone number will be useful if the driver doesn’t find you in the pick-up point.

4. Make a prepayment
You need to pay full payment to book a Shuttle Transfer. All payments are made via Visa and Mastercard. These are the most secure and convenient ways of online-payment.
In case of cancellation at least 48 hours before the trip your prepayment will be fully refunded.
As soon as you finish the prepayment, your booking will be confirmed via Text & E-mail and the transfer will be booked. Please, You do not need to Print anything,

5. The driver will meet you
If Private Transfer The driver will meet you at the specified time. He will monitor your flight arrival according to its number. He will have your phone number, and you will have his phone number also. He will contact you, if necessary. You should also communicate him if you arrive earlier or later. Benidorm Shuttle Transfers meeting point is at our desk on floor -2 (two floors down -2), you will see our logo above the desk with CostaBus, you will see our BeniShuttle.com logo. Check-in with staff here.

Changes and Cancellations
In case of emergency changes (changes in time or place, delayed flights, custom delays, etc.) simply call and inform us. If you find mistakes in your voucher and want them to be changed, contact our manager. We will make corrections and send you a confirmation e-mail.

When do I make a shuttle reservation?

As soon as you get your flight information.

Do you accept credit cards?

Yes, Visa, MasterCard, American Express and Diners Club.

When Booking